NBAD

Mandatory Website Requirements

1. ABOUT US

Inclusion is mandatory. Mention that your website is owned and manage by your company (indicate the name as shown on the trade license).

2. PRIVACY POLICY

Inclusion is mandatory and must include the following statements:

  1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  2. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  3. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

(Payment Gateway Provider/NBAD needs to be notified about these changes) This should be agreed with the E-Comm. Merchants at the time of signing up the agreement and to be mentioned e.g.: On the Merchant Detail Form/Checklist. Any traces of NBAD (National bank of Abu Dhabi) must be removed.

3. TERMS AND CONDITIONS

Inclusion is mandatory and must include the following statements:

  1. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency).
  2. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  3. United Arab of Emirates is our country of domicile.
  4. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  5. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  6. The cardholder must retain a copy of transaction records and Merchant policies and rules.

 4. ITEMS/PRODUCTS/SERVICES PRICING

Inclusion is mandatory (Products/Services Pricing need to be available and accessible while the website is been reviewed by the Acquiring RISK & Fraud team).

The logo of the accepted cards are to be mentioned on the Home page and on the Payment check out page.

5. DELIVERY POLICY

Inclusion is mandatory. Disclose how the service/product will reach your customers and must include the following statement:

  1. “(Website) will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.

Policy of multiple shipments has to be mentioned on the website.

At the time of checkout disclose to the cardholder the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

6. REFUND/RETURN POLICY

Inclusion is mandatory (Applicable as per the website Products/Services) and must include the following statement:

  1. “Refunds will be done only through the Original Mode of Payment”.

7. CONTACT DETAILS

Inclusion is mandatory and must include the following:

  1. Physical Office Address (UAE)
  2. P.O. Box (UAE)
  3. Landline Contact Number (UAE)
  4. Email Address

8. FAQs (Frequently Asked Questions)

Inclusion is mandatory.