Contact us

Customer Care Agents

You can contact our Customer Care Agents at any time during normal working hours, 9.30am to 6.30pm Saturday to Thursday by telephone on (04) 4343 558  or by email  We will respond to your email as quickly as possible but certainly within two working days.

Please feel free to contact our Customer Care Agents

When you want help or advice with items on this website

When you have any queries about the order you have placed

When you have any queries about the delivery of your order e.g why hasn’t it arrived yet?

If you wish to complain about any aspect of our product(s) or service

If when you call and all our Customer Care Agents are busy, please leave a message and one of them will get right back to you as quickly as possible.

You can also contact us as follows


Customer Care:

Complaints:              If you are not happy with the solution offered by Customer Care, please contact


Telephone:               (04) 4343 558

                                    Lines are open Saturday to Thursday 9.30 am to 5.30 pm

Fax:                             (04) 4343 559

                                    Lines are open 24/7 

Post:                           Schoolwear Direct

                                    C/O Big Ben Trading Fzco | Trade License          300034

                                    P O Box 23313



Office address:              Big Ben Trading FZCOBig Ben Trading FZCO

                                    Unit No : 206

                                    Dubai Textile City

                                    Near Dragon Mart

                                    Al Aweer

                                    Post box: 2331

                                    Tel : +9714 4343558, Fax : +9714 4343559

                                    Dubai, United Arab Emirates

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